Audit & qualification
Site checklist, flow mapping and validation of technical prerequisites.
Services
Pentagone Robotics operates a solution + service model to secure deployment and operating continuity.
Installation / setup
On-site commissioning with scenarios aligned to your operating processes.
Training
Operational learning path by role: referent, field team and supervision.
Support & SLA
Clear engagement framework, support channels and defined response times.
Preventive maintenance
Planned routines to secure availability and limit unplanned downtime.
Spare parts
Availability management and replacement according to operational criticality.
Upgrade / refurbished
Fleet evolution and stronger lifecycle value management.
Client Platform
Unified support and ticketing for your teams
Alongside field services, we provide a support platform to open, follow and prioritize customer tickets with a clear view of robots, sites and SLAs.
Global oversight: open tickets, SLA performance and site-by-site follow-up.
Robot status, operations and maintenance from a single view.
Ticket details, assignment, comments and intervention planning.
- Customer portal centralizing incidents and requests
- Tickets, priorities and SLA tracking in real time
- Robot/site view for interventions and maintenance
Essential vs Premium
| Criteria | Essential | Premium |
|---|---|---|
| Initial audit | Included | Included + quarterly reviews |
| Installation and training | Standard single site | Reinforced multi-site |
| Support | Business hours | Priority and extended |
| SLA | Core commitments | Reinforced commitments |
| Preventive maintenance | Annual plan | Reinforced quarterly plan |
| Reporting | Monthly | Monthly + steering committee |
Pricing available on quotation.