Audit & qualification
Flows, Wi-Fi, aisles, charging areas, team constraints and feasibility. We validate the field before recommending a robot.
Pentagone Services
A useful robot is a robot your team can actually operate.
We scope, install, train and support your robots as an operating solution. The goal is not to drop a machine on site, but to secure daily usage.
Axy, your service guide
Clear, human and continuous support.
Axy embodies how we support clients: explain simply, guide teams, reinforce operating routines and make support easier to access day after day.
- Clear guidance during deployment
- Simpler support for field teams
- Consistent experience across site, portal and client follow-up
Installation & setup
Mapping, operating scenarios, route testing and operational validation for clean commissioning.
Team training
Role-based onboarding for site referents, field teams and supervisors. No technical skills required.
Support & SLA
Three tiers: Standard (included with Leasing, optional with Direct purchase), Premium and Premium+ as upgrades for either mode.
Preventive maintenance
Planned routines, checks and updates. Optional with Standard, included with Premium and Premium+.
Parts & consumables
Spare parts at cost on Standard and Premium. Consumables and replacement included per robot on Premium+.
Upgrade & refurbished
Hardware evolution, refurbishment and lifecycle management to keep the fleet useful over time.
Project framework
A readable deployment path, from field audit to live support.
Every project follows a short, concrete and verifiable sequence. Your teams know what to do, when, and with whom.
01
Field scoping
Site audit, goals, risks, technical prerequisites and selection of useful scenarios.
02
Commissioning
Installation, mapping, zones, testing, adjustments and validation with field teams.
03
Team adoption
Role-based training, operating routines and simple documentation for everyday usage.
04
Ongoing steering
Support, maintenance, reporting, optimization and multi-site extension decisions.
Your client portal
A portal to manage robots, tickets and SLA.
Every client gets secure access to monitor their fleet, open tickets, review commitments and keep a clear intervention history.
Global oversight: open tickets, SLA performance and site-by-site follow-up.
Robot status, operations and maintenance from a single view.
Ticket details, assignment, comments and intervention planning.
- Customer portal centralizing incidents and requests
- Tickets, priorities and SLA tracking in real time
- Robot/site view for interventions and maintenance
Support tickets
Issue linked to the right robot, priority, status, assigned technician, attachments and full history.
Real-time fleet
View by robot, site, operational status, latest activity and attention points.
Centralized sites
Referent contacts, deployed robots and active tickets per location.
Contracts & SLA
Premium commitments, exports and reporting to keep a clear view of service delivery.
SLA
Service-level comparison
Standard is included with Leasing and available as an option with Direct purchase. Premium and Premium+ are upgrades regardless of the acquisition mode.
Pricing available on quotation after site qualification.
| Feature | Standard | Premium | Premium+ |
|---|---|---|---|
| Manufacturer warranty | |||
| Hotline & ticket tracking | Optional | Priority | |
| Remote takeover | Optional | Priority | |
| Preventive on-site maintenance | Optional | Included | Included |
| On-site intervention SLA | Per contract | 72 biz hours | 48 biz hours |
| Consumables | At cost | At cost | Included per robot |
| Consumable replacement | Optional | Optional | Included per robot |
| Replacement robot | Optional | Subject to availability | Priority |
| Upgrade / evolution | End of cycle | Possible | Priority |
Tickets refer only to on-site interventions. Hotline, remote support and platform tracking do not consume on-site tickets.
Pentagone Services