FAQ
The questions
we get asked
the most.
Can’t find your answer? Axy will forward it to the team.
Offers & financing
Pricing, acquisition models and commercial logic.
Do you publish public robot prices?+
No. Each project is priced after site qualification: robot type, number of units, field constraints, commercial model and support level. Offers are therefore provided on quotation.
What is the difference between direct purchase and leasing?+
Direct purchase lets you own the robot upfront. Leasing finances the robot with a fixed monthly fee; Standard service is included, and Premium or Premium+ can be added as upgrades. Either way, you then pick the service level that fits your operations.
How is return on investment measured?+
ROI depends on sector, flow volume, team time saved and the chosen model. We frame it during the audit using simple indicators: time saved, service regularity, availability and team adoption.
Service levels
Standard, Premium, Premium+ — what's included and what's optional.
What are the service levels?+
Three tiers: Standard (the baseline, included with Leasing and available as an option with Direct purchase), Premium and Premium+ are upgrades available regardless of acquisition mode.
What does Standard service include?+
Standard covers the baseline: manufacturer warranty, optional hotline and ticket tracking, optional maintenance, on-site intervention per contract. It's included with Leasing and remains available as an option for Direct purchase.
What does Premium service include?+
Premium adds hotline and ticket tracking, remote takeover, preventive maintenance and an on-site intervention SLA within 72 business hours. It's the most-chosen upgrade for securing operations.
What does Premium+ service include?+
Premium+ includes everything in Premium, plus consumables and their replacement included per robot, and an on-site intervention SLA within 48 business hours. It targets operations with zero operational hassle.
Does Standard have a fixed intervention SLA?+
On-site intervention timing under Standard is defined per contract. Firm SLAs (72 biz hours, 48 biz hours) apply respectively to Premium and Premium+.
Deployment & support
How a project unfolds and who supports you.
How does deployment work?+
We start with a field audit, then configure the robot, validate routes, train teams and set up follow-up. The goal is to integrate the robot into site routines, not simply deliver hardware.
What role does Axy play in the client experience?+
Axy is the Pentagone Robotics service guide. It makes the experience clearer: guidance, education, support, operating routine reminders and consistency across the website, client portal and team interactions.
What is the client portal for?+
The portal lets you monitor robots, sites, support tickets and service commitments. It centralizes request history and makes robotic fleet management easier.
Do robots require a specific Wi-Fi setup?+
Stable network coverage is essential. The audit defines Wi-Fi prerequisites, sensitive areas and any corrective actions before commissioning.
Coverage & flexibility
Geography, project size and temporary formats.
Do you operate across France?+
Yes. We support projects across France with terms adapted to location, number of sites and selected support level.
Can we start with a single robot?+
Yes. Many projects start with one robot on a clear scope, then expand to more robots or sites once the use case is validated.
Do you provide robots for temporary events?+
Yes. We can mobilize a secondary fleet for demos, events or temporary use cases, depending on availability and planning.
Robots & partnership
The range, manufacturer partner and compliance.
Why work with Keenon?+
Keenon is a major service robotics player. This partnership lets us provide a reliable range, available parts and coherent technical support for restaurant, hospitality, reception, cleaning and logistics use cases.
Are the robots CE certified?+
Yes. Robots in the catalog carry CE marking and are selected for operation in line with European requirements.